Frequently Asked Questions
What is the Kilcoy Global Foods Whistleblower Hotline?
The Kilcoy Global Foods Whistleblower Hotline is an independent and confidential service available to receive information relating to corporate misconduct.
What can be reported?
Any illegal activity, fraud, corruption, dishonest behaviour, conduct that poses a serious risk to food safety, people safety and/or safety of the environment, and any other conduct that may cause a material loss to or be otherwise detrimental to the interests of Kilcoy Global Foods.
Why is Kilcoy Global Foods introducing the service?
How do I make a report?
Who is Stopline?
Do I have to give my name?
No. Your call to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Disclosure Coordinators at Kilcoy Global Foods. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date. Some legislation (e.g. Corporations Act in Australia) will only provide legislative protection if the caller identifies themselves. Stopline can assist at the time of your contact.
If I make a complaint regarding suspected misconduct, how will I be protected?
How does Stopline work?
Stopline enables employees, contractors and stakeholders to report in good faith, suspected misconduct via telephone, email, internet, facsimile or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Disclosure Coordinators at Kilcoy Global Foods. The program then places procedural requirements on dealing with and finalising the outcome of the disclosure.
Who and what are the Disclosure Coordinators?
These are the nominated people within Kilcoy Global Foods responsible for ensuring that all serious complaints are handled appropriately. The Disclosure Coordinators are responsible for Kilcoy Global Foods’s role in managing disclosures and being the contact point for both Stopline and the Kilcoy Global Foods.
When should I contact Stopline?
You can contact the Stopline when you have knowledge of any corporate misconduct relating to Kilcoy Global Foods, any of the other companies within the KGF Group, or an officer or employee of any of those companies.
At what time can I contact Stopline?
You can telephone the Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week. A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST). Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, facsimile or mail.
As an employee, how do I know that somebody won't just make some false claim to settle a personal grudge?
The strength of Stopline is that all allegations will be professionally managed by trained Stopline staff. The experience of Stopline is that vexatious calls occur very infrequently. Stopline focuses on the message, not the messenger. The Disclosure Coordinators may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.